RESERVATIONSA credit card deposit (MasterCard, Visa, Discover or American Express) equivalent to one night’s stay is required to secure a reservation. Another form of payment, such as another credit card, cash or travelers checks, may be used upon check-in. Any damages or extra charges will be charged to the credit card on file. Payment in full for the length of stay will be required at time of check-in. Virginia sales tax is 5.3% and Bedford County occupancy tax is 7%. You will also be charged resort fees equaling 10%. Nightly room rates do not include taxes and resort fees.
CANCELLATION
If cancellation is made seven days or less prior to arrival date, the one’s night’s deposit will be forfeited by the guest as a cancellation fee. If cancellation is made eight days or more prior to arrival date, the deposit will be refunded, but a cancellation fee of $25 will be charged to the credit card used to secure the reservation.
CHANGE OF ROOM OR OFFERING
Although every precaution is made to guarantee the availability of the unit you have selected, Rental Management reserves the right to transfer you to similar accommodations if the unit becomes unavailable. A guest’s request to transfer to another unit may be subject to a $50 transfer fee.
CHECK-IN, CHECK-OUT, and KEYS
Check-in is 3:00pm. Early check-in may be requested, but is subject to availability and may be subject to an additional fee. Entrance to the room cannot be guaranteed until 3:00pm. Keys should be picked up at 1217 Graves Harbor Trail, Huddleston, VA 24104 unless otherwise arranged through reservations. If a late arrival (after 5pm) is expected, please contact our guest services at (540) 297-4100 to discuss late arrival procedures.
Check-out is 10:00am. Keys and boat slip tags must be returned to the guest services office upon departure. Should you wish to check out before the rental office opens, a key drop box for early departure is provided next to main entrance doors at The Pointe. Failure to return keys will result in a $25.00 charge per key for standard keys, and a $5.00 charge for electronic key cards. Late check-out must be approved through guest services. A late check-out will require a $10 charge per hour.
FURNISHINGS
Rooms are furnished and stocked with linens and basic plate ware, glassware, cookware, cooking utensils, and silverware. All rooms feature central air conditioning, microwave, oven/stovetop, refrigerator, dishwasher, coffee maker, and toaster, unless otherwise specified. Most rooms also include a washer, dryer and fireplace. The following items are not provided: cleansers and laundry detergent; pool/beach towels; grills; tennis equipment.
OCCUPANCY
Our rental condominium suites are on wells and private septic systems. Therefore, it is extremely important that guests not exceed the posted occupancy. Occupancy limit includes children. Exceeding the limit will result in an additional charge of no less than $50.00 per person per day, and guests may be asked to vacate the room without refund.
PETSOur condo is not pet friendly so we do not allow pets of any kind in the condo. If pets are found in the condo during your stay there will be an extra fee charged for cleaning above the normal cleaning fee.
SMOKING
All suites are non-smoking. This includes sunrooms, balconies and patios. A deep-cleaning fee of $200.00 will be charged to the credit card on file if evidence of smoking is found upon departure. Guests who disregard this rule may be asked to vacate the room without refund.
PHONE, TV, VCR & DVD
Unless otherwise specified, all rooms provide local telephone service and basic Direct TV. Most suites offer DVD players.
INTERNET
All condominium suites at The Pointe offer wifi Internet service. Passcodes are noted on top of the routers, usually located in the bedroom or kitchen. Mariners Village and Homes currently do not offer Internet service for most rentals, call for details.
HOUSEKEEPING AND DEPARTURE
Guests may request housekeeping touch-up service for a nominal fee. Requests must be made by 10:00am in order to ensure same day service. Please contact guest services to request service.
Prior to departure, guests are asked to clean all food out of the refrigerator and if applicable, start the dishwasher cycle. Management is not responsible for items left behind, so please check your room carefully prior to departure. A request to mail items COD will be subject to a $20 shipping and handling fee in addition to the COD fee.
DEPOSIT
Guest deposits are maintained in an interest bearing escrow account and available for refund if cancellation occurs at least 8 days prior to arrival date. Cancellation occurring 7 days or less prior to arrival will cause deposit to be forfeited as a cancellation fee.
DAMAGE FEES
If damages are found upon inspection of your room following departure, a report will be sent to you detailing fees and charges applied. The term damage may include but is not limited to: damaged furniture or articles, missing articles, excessive cleaning required, house occupancy exceeding limit, late check-out, unreturned keys and/or any other infractions noted in this document. The credit card on file will be charged and an invoice will be sent to you with the report.
To make certain that all who visit Mariners Landing can enjoy a safe and positive experience; we call your attention to the following rules and regulations taken from Property Owners’ Association (POA) documents. Your voluntary compliance with these rules and regulations and cooperation with efforts by Mariners Landing employees to correct non-compliance will ensure enjoyment by all at Mariners Landing. We wish you a pleasant stay!
• Grilling is not allowed at the pavilion or beach. There is a grill available for use at Mariners Village. We do not provide charcoal and lighter fluid.
• Gasoline and other flammables may not be kept in units, on decks, or in storage areas.
• No outdoor parties or social gatherings are permitted on any of the common areas without prior permission of Rental Management. Excessively loud or boisterous gatherings are always prohibited. All loud noise must cease by 11:00 p.m.
• No signs of any nature are to be posted or displayed on the property unless approved by management.
• Hanging towels and clothing over deck railings is not permitted.
• Pets (if allowed by owner) must be approved in advance by Rental Management. All dogs must be secured by a leash or lead under the control of a responsible person and obedient to that person’s command at all times.
• Fishing, swimming and other non-boating activities are allowed in designated areas only.
• Cleaning fish is allowed in designated areas only (and absolutely not in suites.)
• No guest may use more than the two parking spaces designated for his/her unit. Parking is prohibited on grassy areas or in handicapped spaces without a permit. Only normal-sized passenger vehicles are allowed to be parked at the units.
• Large vehicles (campers, recreational vehicles, etc.), boats, personal watercraft, and trailers must be registered with Rental Management and parked in a designated area. Please launch your boat, park trailers and large vehicles in the assigned area, and then proceed to your room.
• Go-carts, mini-bikes, mopeds, all-terrain vehicles, and similar vehicles are not permitted.
• Boats and personal watercraft may be moored during the day at designated floating docks.
• Patio furniture and picnic tables must remain on decks or patios. However, tables may be temporarily placed in the yard or common area for special events, if approved in advance by Rental Management.
• All recreational items and toys must be removed from the yard or common areas when not in use.
• Do not flush disposable diapers, sanitary items, excessive paper, etc in the toilets.
Observed violators of the above are routinely reported to Rental Management for further action, as appropriate. Renters who disregard any posted or contract rules may be penalized by: forfeiture of privilege, loss of rental and/or deposit money, damage charges, abbreviated stay, local laws, and any other appropriate action as decided by Rental Management.
Thank you for choosing Mariners Landing Hospitality and we look forward to your arrival!
Mariners Landing Hospitality, LLC
1217 Graves Harbor Trail
Huddleston, VA 24104
Condominium Rentals